1. Short version

We offer a 14-day refund window for first-time paid purchases when the product is not a good fit. Contact hello@xodesignworks.com with your account email, order ID and reason for the request.

2. Eligible refunds

Refunds are generally available when the request is made within 14 days, the purchase was made directly through XO design WORKS and the request relates to genuine product fit, duplicate purchase, technical incompatibility or accidental purchase.

3. Subscriptions and renewals

Annual subscriptions can be cancelled from your XO account or Stripe Customer Portal. Cancellation stops future renewals but does not automatically refund the current paid period.

4. Lifetime purchases

Lifetime purchases are eligible for the same 14-day first-purchase refund window. After that window, lifetime purchases are generally final unless required by law or unless we make an exception at our discretion.

5. When refunds may be declined

We may decline refund requests outside the refund window, after substantial product use, for issues caused by unrelated third-party systems, or where there is evidence of abuse, fraud, chargeback misuse or policy circumvention.

6. Refund effects

When a paid order is refunded, the related license may be revoked, paid downloads may become unavailable and premium support access may end.

7. Related terms

This policy works together with our Terms of Service and Software License Agreement.